At Oy Nutrition, we prioritize the quality and integrity of our products. In alignment with our commitment to providing high-quality fitness supplements and snacks, we have established a clear no returns and refund policy to ensure that our customers receive only the best. This policy is designed to protect both the consumer and the integrity of our products.
Our return policy allows for exchanges within a strict timeframe of 7 days from the date of purchase. However, this is contingent upon the condition of the product. Specifically, the product must remain sealed and the packaging must be undamaged and unopened. This ensures that the product has not been tampered with and maintains its quality and safety for future consumers.
It is important to note that once the seal is broken or the packaging is damaged, the product cannot be returned or exchanged. This policy is in place to uphold the highest standards of health and safety, as well as to prevent the distribution of compromised products. The integrity of our offerings is paramount, and we believe that this policy reflects our dedication to quality.
In the event that a product is received in a damaged condition, we encourage customers to contact our customer service team immediately. We will work diligently to address any issues that arise during transit. Our goal is to ensure that every customer receives their order in perfect condition, and we take any reports of damage very seriously.
For exchanges, customers are responsible for shipping costs associated with returning the unopened item. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. This measure helps to protect both the customer and our business from potential losses.
In summary, our no returns and refund policy is designed to maintain the quality and safety of our products while providing a clear framework for exchanges. We appreciate your understanding and cooperation in adhering to these guidelines, which ultimately serve to protect the interests of all parties involved.